** Please be aware any child that has risk factors for COVID-19 will NOT be seen in the office. Please call us at (804) 794-2821 for appropriate guidance. **
Designated Well/Sick Offices and Appointment Changes
March 15, 2020
Please be advised, beginning Wednesday, March 18, 2020 we are temporarily changing our operating procedures. The Midlothian Village office will be a sick clinic only. Sick visits will not be seen at the Bon Air or Powhatan offices.
All wellness visits will be scheduled at the Bon Air and Powhatan offices. This includes routine check-ups, medication checks and consultations. All lactation visits will be scheduled at the Bon Air office. If you have one of the aforementioned appointments scheduled between March 18, 2020 and March 31, 2020 at the Midlothian Village office, we will call you to reschedule. We will have specific clinic teams working at well and sick offices. They will not be rotating between sick and well designated offices. This is in effort to minimize potential exposure of COVID-19 to patients and staff. Therefore, it is possible you may not see the provider originally scheduled for a wellness visit. We will begin contacting impacted patients Monday March 16, 2020.
As is currently recommended by the Virginia Department of Health, we will provide phone triage screening and recommendations that may include referring potentially exposed patients to a COVID-19 Testing Center. Any child with symptoms and known, or potential exposures, to COVID-19 will not be evaluated in our offices.
To ensure a highly sanitary environment, our wait rooms will be rigorously disinfected throughout the day at scheduled intervals. Additionally, patients with sick visit appointments are welcome to call 804-794-2821 to check-in upon arrival to the Midlothian Village office and wait in their car until the nurse has an available exam room available.
We apologize for any inconveniences these changes may cause. This is a fluid situation subject to change as new information becomes available. We will continue to follow the recommendations of the CDC and VDH and share updates as they impact our patients and operating procedures.
COVID-19 (Coronavirus) Patient safety update
March 13, 2020
1) 1 patient, 1 parent/guardian. When possible, we ask that only the patient and one parent/guardian come to the office for sick or well visits. We understand that due to childcare availability and other challenges this may not always be possible, however, when possible this is a practical way of minimizing potential or unnecessary exposures.
2) All books, magazines and toys will be removed from our waiting rooms. Please feel free to bring your own activities to keep your child occupied.
3) We are following the guidelines and recommendations of the CDC, VDH and AAP. We have also implemented additional precautions and safeguards to ensure the safety and well-being of our patients. At this time, we are not rescheduling any previously scheduled well-child examinations, medication checks and/or consultations, however, if your child has any illness symptoms on the day of their check-up, please call us before your appointment so that we may appropriately triage.
4) When CALLING for a sick visit please be prepared to answer a series of YES or NO questions regarding symptoms AND possible exposure. If you know or believe your child has been exposed to COVID-19, if your child has been in contact with someone who has COVID-19, has been formally tested for COVID-19, or is suspected of having COVID-19, this MUST be disclosed so that we may provide appropriate support and guidance.
COVID-19 information from Virginia Department of Health
Additionally, we recommend the following websites as resources:
VCU Health Coronavirus Hotline: 804-628-7425